Covid-19 Information

The Reality of Bicycle Shops

While the media portrayal of the SARS-CoV-2 pandemic suggests bicycle shops are so profitable they are gold-plating their kitchens, the reality is a different story. Many small bicycle manufacture companies folded when Covid kicked off which meant shops that support these niche brands are pivoting frequently, and taking on new brands at the moment is an incredible challenge as suppliers don’t have enough stock to support their existing shops. Raw material shortages, reminiscent of war-times of yesteryear, parts shortages and overwhelmed shipping companies can contribute to longer lead-times with servicing and stock ordering.

COVID-Safe Practices Adopted by Captain Walker’s Bicycles

• All staff are fully vaccinated (currently (March 2022) means double vaxxed, plus booster). We will update our practices as health advice comes through from the Health Department.
• We have dramatically increased airflow in our shop and workshop as directed by current health advice.
• All staff wear approved P2 (KN95) masks at all times.
• Hand sanitizer (80+% alcohol, we boost it with methylated spirits) used after contact made with bicycles and customer’s items.
• Hand sanitizer available at multiple points in the shop.
• Customer mask wearing is enforced by staff.
• Any staff member exhibiting symptoms of Covid-19 are permitted to have a PCR test and return a negative result, and by asymptomatic before returning to work.
• Social distancing with customers observed wherever possible.
• RAT tests are available in first-aid kit for any staff member to use at work.

Workshop Shutdowns

We are a small team – if a staff member tests positive the workshop portion of the business will be forced to closed until recovery and/or the isolation period is completed. Please be aware that this is a likely scenario, and as such, we cannot guarantee same-day-services in this current pandemic climate.